Свяжитесь с нами

One entry point: the support bubble

Every page has a round 💬 button at the bottom-right. Opening it gives you the support panel, where you can write and attach screenshots. Sign in to start a conversation; unread replies show as a badge. There is no e-mail address, no QQ group, no WeChat handle — do not trust anything claiming otherwise off-site.

If you are not signed in

• Want to try a tool: every tool works without an account, except those marked advanced.
• Account or order issues do require signing in: use "Forgot password" with your e-mail to reset. If the verification code never arrives or the account is locked, submit through another signed-in account naming your e-mail and the problem; we verify and act.
• Suggestions and bug reports: register (e-mail only) and file them.

Make it one round trip: please include

• Tool name and page path (copy the address bar, e.g. /tools/pdf-tools).
• What you did, what you expected, what happened — three sentences is enough.
• The input that reproduces it (mask real data first).
• Browser and OS (e.g. Edge 130 / Windows 11), plus whether you are signed in or a member.
• Screenshots: the error, and a before/after of result vs expectation.
• Order number and transfer proof — mandatory for payment issues, and the remark code matters most.

Who ends up reading it

• Broken features and wrong numbers: highest priority. We reproduce your input locally, and reply in the same ticket when fixed; we only come back for details if we cannot reproduce it.
• Payments and orders: we check fulfilment and the remark code, and grant benefits if something was missed.
• Account data requests (rebind e-mail, delete data, close the account): identity is verified first, then handled per section 6 of the Privacy Policy.
• Infringement and abuse reports: site content infringing your rights, or someone using our tools to impersonate or investigate other people. Provide proof or a description; we check the usage boundaries and act.

Response time

Support is handled by the people who run the site, not a bot, so we promise no fixed deadline. Difficult cases can take a few days — watch the unread badge, and please do not file the same issue several times; duplicates slow the queue down.